Return Policy

At Charmings Cosmetics, we strive to provide high-quality beauty products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

To qualify for a return, the following conditions must be met:

• Items must be returned within 7 days of the purchase date.
• The product must be unused, unopened, and in its original packaging.
• Items must be in the same condition as received, with all tags and seals intact.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Opened or used beauty products
• Skincare, makeup, and personal care items that have been unsealed
• Gift cards and promotional items
• Clearance or final sale items

How to Initiate a Return

1. Contact Us: Email sales@charmingscosmetics.shop or call +971 55 562 6703 to request a return authorization.
2. Return Approval: Once approved, you will receive instructions on how to return the item.
3. Shipping the Item: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe arrival of the returned product.
4. Inspection & Refund: Once we receive your return, we will inspect the item. If it meets our return criteria, a refund will be issued to the original payment method within 7-10 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please reach out to us at sales@charmingscosmetics.shop.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or credit card statement.
• Contact your payment provider, as processing times may vary.
• If you still have issues, email us at sales@charmingscosmetics.shop.

Contact Us

For any return-related inquiries, feel free to contact us at:

• Email: sales@charmingscosmetics.shop
• Phone: +971 55 562 6703

Thank you for shopping with Charmings Cosmetics!